Hi MYOB Team,
I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified...
Online Payments: BPay Surcharge
Suzi_Byrom
2 years agoContributing Cover User
Sally11 to minimise our exposure with Online Payments (which could be great if not for this issue with BPay payment) we use it in a limited capacity, by only making Online Payments available to Cash Sale Invoices with a value of less than $500 ... and we've also added extra text to our payment option information making it VERY clear that ALL Online Payment attract the stated fees and that if they do choose to pay by BPay then a separate invoice will be generated/issued for the fee component. Of course, we also add that that payment via EFT is always welcomed and remains "Fee Free".
Like you, after almost 30 years of using MYOB I'm also considering whether it's time to look elsewhere. There are thousands of "Ideas" with dates that extend for years that you seriously find yourself wondering, what is even the point? Do they even actually care?
They rake in literally thousands of dollars each and every month via their subscriptions (compared to back in the day when we just bought the program) that keeps going up each and every year ... but the whole “Ideas” process is so ridiculously slow.
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