Hi MYOB Team,
I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified...
Hi Leneth_A,
Honestly replies with "we are thankful for your helpful idea and feedback. Rest assured that we will pass on your feedback to the relevant team" come across as nothing but more empty platitiudes!
Whilst this 'idea' may be dated June 2022, it actually goes back well further. In fact, I'd suggested this as a participant in MYOB's Pilot Program for the Surcharging, which was mid 2020.
We don't need platitudes, what we need is action please. As I've mentioned in previous comments, this feature could be GREAT if MYOB provided business owners with either of the following options ...
1. automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or
2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA.
If either of these two were provided then our business, would gladly (in a heartbeat) make it available to all our clients, rather than just limiting it to Cash Sale Clients with Invoice values of $500 or less. As I’m sure many other business owners would also.
Surely MYOB's "relevant team" can see that they are effectively cutting off their nose to spite their face by continuing to not take action on this request?
Or, is MYOB perhaps making way too much money by leaving it as it is?
Because interestingly, when I just spoke to our bank about what their BPAY Surcharge Fees were, I was told that they only charge a 40c Transaction Fee for this service and were shocked to hear that we were being charged the same 1.8% Fee as per payments made by Credit Cards and suggested that if we wanted further information we could contact the AFCA for clarity on this matter.