Hi MYOB Team,
I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified...
Online Payments: BPay Surcharge
H-TS
Trusted User
2 months ago this was coming in a couple of weeks... Really hope there isn't a backflip on this like there was with the emailing receipts.
MikeG1
2 months agoMYOB Moderator
Hi H-TS , Daveo_perth
Apologies this was my fault. I edited the previous post on Tuesday 30th July with the information in bold (but I didnt make it clear this this was an edit and not the original post)
I am going to amend these now but rest assured, it is coming soon
- H-TS2 months agoTrusted User
Thanks MikeG1
Unfortunately the trial finished on 30th July too so I missed that because our approval only came through on 1st August even though I'd been told about a week before that we would get our notification within 24-48 hours. Very odd timing if you ask me. Anyway, the Online Payments support staff yesterday said they can't tell us whether "soon" is days, weeks or months. MYOB and your customers have very different definitions of the word "soon". And I assume we're at the bottom of the list of batches since we only just applied for online payments (there was no point until this was an option). Or, maybe I'll have a pleasant surprise and find out that they've put everyone on this post thread into the early batches now that the rollout has started.
- MikeG12 months agoMYOB Moderator
Hi H-TS , i was told it would be released within 2 weeks of my update on 30/07
I hear what you're saying about 'soon'. Committing to dates is always difficult, it would be very disappointing for our customers if were to say something would definitely occur by x date and then it was delayed.
Now that the trials have completed, this functionality will release for all of our customers, you wont have to wait for any 'batches'- H-TS2 months agoTrusted User
Nope. I was told yesterday by the online payments team that it's being released in batches. We have to wait our turn. It would be nice if they gave your team the same information.
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