Hi MYOB Team,
I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified...
aaronMYOBDo we need to do anything besides turning it on in settings, and logging out and in to our file? I tried to send a test invoice to myself after turning on the online payments and turning off the bpay settings, and I'm getting the 'invoice hasn't been sent' type message. It didn't sound like we needed to modify any templates or anything. I haven't received the invoice and it's not in sent emails list in the command centre.
H-TSthis help article explains the steps - but there isn't anything you need to modify, other than de-select "Accept BPAY payments" in your Online Payments settings.
1. Update settings and save
2. Create a new invoice (you will see BPAY option de-selected if you click on 'Edit options' on the Enter Sales page)
3. Send the test invoice to yourself and there won't be a BPAY option on both the online invoice and PDF copy.
Thanks!
Thanks, the first email has finally come through. I just needed to be more patient.
The feature seems to have bugs. We set up our settings as allow online invoice payments, deselected the BPAY option and included surcharge to be passed to customers. First couple of test invoices were fine but then found a test invoice where BPAY was included as an option even though we had not changed the settings and confirmed the settings were still in place when logging onto myob.com. Is there a development team member we can chat to for support? Unfortunately, when accessing phone support historically the training of support staff has been inadequate to resolve more complex issues such as this. I have had to turn the feature off again for now.
Eek. We haven't had that yet, but could you please reply when you find out the answer so I know whether to turn it off again too?
