Online Payments: BPay Surcharge

This surcharge is not viable for small business and should have the automatic option of selecting to pass onto your customer for Bpay same as any other creditcard options.

At this rate we will have to switch off auto payments from MYOB online - thus will be a loss to MYOB for the fees they charge - but as a small business it is not viable to soak up the extra fees.

MYOB PLEASE SORT THIS OUT ASAP or you will lose customers.....

Our business is turning off online payments now unless a customer specifically requests to pay via credit card.  We will however no longer be offering BPAY due to the excessive fees being charged.  So frustrating that we can't just remove the BPAY option from our invoices.  

If we all stopped using online payments, which I have for most part (I forget to turn it off at times) they'd surely notice the abscence of money coming in from the service, perhaps someone in management will take note and ask why and have enough to get something done. 

As it is, the mods, the techs & the coders etc don't give a rats a** what we think. It's the typical Australian mentality, until they go broke and scratch their head wondering why.

I wish they'd call me, I have few ear fulls for them!

I had a call from someone at MYOB about my response to a Customer Satisfaction Survey I completed...let's just say that this was the only thing I mentioned to them when they called.  I wasn't shy.  I hope the person at the other end realised my frustration at this and is actively trying to get this STUPID issue dealt with.  If this isn't done soon, it's clearly a financial benefit for MYOB not to turn it off.  I wonder how much of a financial impact it will have when everyone starts walking away altogether!

Hi Emma24,

Thanks for your post.

As per checking, I haven't received an update from the developers team if when the option to remove BPay as payment option will be available. However, I was able to relay your concern to them so that they will be notified. I truly appreciate your patience and understanding with this.

Best regards,

Doreen

Just wondering if the BPAY issue has or will be resolved soon.  I really want to remove that option from our invoices because the fees are way too high.  

I understand your frustrations, but depending on what features you need in your accounting software, please do a thorough test of Xero first. MYOB does still have a few features I use all the time that aren't in Xero. Xero does have other things that MYOB doesn't too. So all I'm saying is make sure it also does what you need first. I've seen several posts in the Xero forum saying "I've had enough, I'm going to MYOB" too.  

We are seriously looking at alternatives to MYOB too but have ruled out Xero at this stage.

mscheurer Daveo_perth Suzi_Byrom you guys beat me to it!! They dare to email us with a price increase yet do not action our simple request which would improve the software for all their customers. It is gobsmacking to me that this is issue still has no resolution after so long... I am not surprised that you guys are jumping over to Xero, will consider this also. Extremely disappointed at the incredible lack of customer focus with MYOB.

mscheurer ... I thought exactly the same thing!

Instead of feeding their "Golden Goose - Monthly Subscription" business model, they're effectively just choking the life out of it. Particularly when it comes to this issue of choosing to not seperate the BPay option for business owners.

After taking so rediculously long to enable the option for business owners (their clients) to choose for themselves whether they wanted to pass on Surcharging Fees (that MYOB happily pass on to us) that they then only present it half-arsed, screwing the business owners over again.

If they'd only just seperate the two, giving us the option to offer it to our clients, then I'd be happy to offer payment by Credit Card to ALL our clients. Whereas we currently only make this payment option available to Cash Sale Clients who's Invoice Values are $500 or less, because that's all we're prepared to be stung for.

You don't have to be a rocket scientist to figure out that what's being requested is a WIN/WIN ... surely some bean counter at MYOB can see the sense in that???

Daveo_perth Yep, will be doing the same, my business is tiny so it won't take long to do so.