Thanks to Suzi_Byrom for your recent post.
I have given up on this as it is clear MYOB are just stalling. They want us to give in and accept. This entire post has been opened to give us an opportunity to vent. When I first raised the question I was fobbed off to this site and since then I have seen countless users comment in support. The survey is a joke and just another stalling tactic. As far as I am concerned MYOB have lost customer focus and so have lost my recommend.
I am not using their credit card service and have found other ways to deal with it. I am locked into MYOB for basic bookkeeping at the moment but I have turned several other new-start operators away from MYOB to alternative packages so I guess this issue is costing them new referral business from me at least.
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