I have just added on the paydirect online option to our business and have realised that we're definitely not going to use it as the fact we can't pass the fees on to the customer through a surcharge means it's not at all viable for us. As a business we already pay hefty overheads and don't need to add on even more just so a customer can pay quick through an online invoice. I'd rather just let the customer call me and make the payment over the phone with our eftpos terminal. Every other business I know who uses online invoicing has the ability to pass the surcharge on to their customers. Most customers aren't worried about paying an extra 2.2% surcharge on a one off bill whilst if you add up all of those 2.2% surcharges and make the MYOB business owner pay them the price is huge. Definitely not worth it.
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