Frankly I believe your sample data to be inaccurate.
of course if you ask customers they are going to say that it is unfair! However if you ask those same customers to pay for someone else to cover the fee they would believe it’s more unfair.
Also it’s standard in some industries like my own, it gives the customer the option to pay on credit a bit more or pay nothing on BPay. You are enforcing the small business owner to cover the cost.
Most importantly it is LEGAL to oncharge the exact merchant amount to the customer!
i don’t like paying tax, using your philosophy should I no longer pay because it’s unfair!
please look into changing this... this is the business owners decision not myob...
also technology is moving faster than your companies current development releases. You can’t use myob to intergrate with apple square or pay pal. Your app capabilities are severely lacking and don’t even correlate to the settings up on your web browser ie.. email template settings, user comments on your invoices. Searching customers by a search bar on the app instead of scrolling down.. the list could go on...
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