Regardless of how many people have voted or commented on this simple request, it has fallen upon deaf ears. With competitors like Xero being so open to accepting 3rd parties, MYOB is really falling being.
Upon going to a trade show recently, there are many other options for merchants out there such as TYRO who are offering essentially the same rates with a proper terminal and the ability to take payments over the phone, but with the option to set up the surcharge to be absorbed by the seller or automatically passed on to the purchaser at the terminal itself.
I purchased the Bluetooth Cardreader (now no longer offered by MYOB), but the system doesn't even give the option of creating a merchant copy that I can place on the file. It does give the ability to email or SMS a copy of the receipt to the customer, but not the seller. I have worked out that I can go back into the system and resend another copy to myself, but it should be automatic.
TYRO can integrate with Xero and others, but with MYOB being so exclusive in offering their own products, I would just need to update the invoices manually - still much easier than having to modify the invoices for a surcharge and reprint it again.
Sorry MYOB, you are certainly not doing yourselves any favours and about to lose another customer. There's plenty of other offerings out there, it is just a pain in the rear moving over files and starting again. Please implement this request and try to change my mind. Your monthly fees have just about tripled since I started using MYOB but this isn't reflected in the product. How about being able to copy an inventory item without having to cut/paste or recreate the whole thing? Something that should be simple is extremely tiresome in MYOB. Sorry, but you're falling behind the game. GIVE US WHAT WE WANT AND REPEATEDLY ASK FOR. WE ARE (were???) YOUR CUSTOMERS - SERVICE US. LET US DECIDE ABOUT HOW WE WANT TO HANDLE THE SURCHARGE AND LOOK AFTER OUR OWN CUSTOMER'S WANTS!!!
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