Can we please have the facility of rolling back the payroll year?
It seems so cumbersome to have to find the backup and install it just to run Group Certificates and produce the EMDUPE file etc...
Payroll: Rollback closed payroll year
ADigney
Cover User
I would like to make the a suggestion that the end of financial year compulsory close of a payroll year be removed.
Apparently MYOB is the only software company that still has this feature and I have recently found out, the hard way, how hugely inconvenient and frustrating this is. I recently found a mistake in my payroll for 15-16 after I had closed the year, as previously mentioned it is compulsory before I can process the next finanical years pays (very inconvenient), and had to restore my backup from 1 month ago. Hours of work has to be re-done. NOT HAPPY!
If this feature had not been present I would've been able to fix the mistake without re-doing all of the work. I am seriously thinking of changing software programs as it seems there a few other features that MYOB are behind the times on.
I am also not happy about the response/attitude I received from the call centre. When did the call centre go overseas? I pay premium prices for this program and I get people who don't comprehend or speak english well, and then give me attitude because of it.
Lyn6164
9 years agoPartner
I totally agree with the payroll rollover issue. Have had several instances where we have had to change details after the PAYG Summaries were issued. it is a manual process and lots of info to the Accountant to explain later.
Its a shame you had a bad experience with the Call Centre, i had cause to call them this week for my client and the lady I spoke to was excellent, knowledgable and fixed my issue. I am sure the call centre is still in Melbourne?
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