CloudMindAcc
11 years agoUltimate Partner
Hi NewUser2014
In order to clear out the deposit you need to reverse the sale.
- Click on Set up from the toolbar menu, click preferences, click on security tab and put a tick on <Transactions can't be changed they must be reversed>
- Now locate the original sale and click into the sale
- Click on Edit from the toolbar menu and then click reverse
- Click Record Reversal
- Now go into your sales command centre, click on sales register and click on the <Returns and Credits Tab>
- The reversed sale should be displayed. Click on Apply to sale
- Now click Pay Refund for the amount of the payment. (This will reverse the deposit from your bank account)
- Finally now you will need to re-enter the sale in again and apply the correct payment and date.
For a new user.. this can be a nightmare hence I want it changed as it causes my clients so much frustration... hope this helps. Let me know if you need further clarification and I will post a screen shot example.:smileyvery-happy:
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