Hi,
When our customers receive an emailed invoice from us, the sender of the email is shown as our Business Name (which is a trust name) not our Trading Name which is what we are known by.
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Hi Thomas15
Thanks for your question and thanks to Michael-OB and JamesSullivan
If you go to your business settings (top-right hand corner) >>Invoice and quote settings>>under Default email text>>Default Invoice Email>> drop down the arrow, you can select your Trading Name instead of your Business Name. You have an opportunity to change the default email message and choose what you want your customer to see.
When email is sent to the customer this is what a customer can see
I can see that it is currently using both the business name as well as Trading name as mentioned by Michael-OB and Thomas15. I would highly recommend you to put forward your idea using this "Submit an Idea" on this forum as our developers look at when making enhancements for any of our software. Once the idea is there than other users who would like the change can vote for this idea. As the ranking increases, there are higher chances for our product developers to consider the idea in upcoming upgrades.
Hope this helps! Please let us know if there is further help needed.