Please have a help line in New Zealand to help us fix update issues in real time!!! My customers are getting an error message when trying to view their invoices and nobody is helping me fix this ...
Reinstate a phone help line!
Doreen_P
2 years agoMYOB Moderator
Hi, BexR
In addition to the information I have provided above, kindly check the following details below:
- Refresh the Page, start by refreshing the page or reopening MYOB and attempting to access the online portal again
- Clear Browser Cache and Cookies, clear your browser's cache and cookies, as stored data can sometimes cause conflicts. After clearing the cache, close and reopen your browser, then try to access the portal again.
- Try a Different Browser, if the issue persists, try accessing the portal using a different web browser. This can help determine if the problem is browser-specific.
- Check your Internet Connection, ensure you have a stable and active internet connection. A weak or interrupted connection can lead to errors when accessing online services.
- Disable Browser Extensions, some browser extensions or add-ons can interfere with web page functionality. Disable any extensions that may be causing conflicts and retry accessing the portal.
- Verify the Invoice Link, Double-check the invoice link you received in your email. Ensure that the URL starts with "https://" and matches the official MYOB website.
- Security Software, Check if any security software or firewall settings on your computer are blocking access to the MYOB portal. Adjust your security settings as needed.
- Alternative Access, if accessing the portal directly from the invoice link is problematic, consider accessing the MYOB portal by signing in directly to your MYOB account (if available). Once logged in, you may be able to find and view the invoice from your account dashboard.
The steps provided above should help us diagnose and resolve the issue.
We hope to hear from you soon.
Best regards,
Doreen
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