Having to Authenticate everytime I log in.
Hi all, Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame. I thought authentication was only required every 24 hours and not every time. Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day. Would appreciate any comments, or if anyone else has this issue? Deb
LATEST UPDATE
I posted yesterday re the delays in receiving 2FA not in time to be accepted. I followed the suggestion and added into contacts and my mailbox had already been significantly cleared. Same issues today and I'm told (MYOB website message) its a MYOB problem not just me. But before this I got in this morning and went to check my last reconciled account date and even though it was right file but it gave the year 2020! I hope this is just part of the glitch (?) and it will come back correct next time. Then I realized this all started after the recent updates. No doubt you are aware of this but thought I'd mention anyway. All the best. RobBank Transections older than 12m
I have a customer with unpaid invoices for over 12months, he has finally made a payment but I cant allocate that payment to the invoices which are older than 12m as the system only allows me to show the invoices for the last 365 days in bank transections. how can I sort this out?
GNR not available
Hi, setting up a friend's small business. He is not registered for GST, but I cannot set up customer cards as GNR. I get an error message: Error, Import Duty and Input Taxed are invalid types for customer cards. I haven't gone anywhere near those categories. How do I do this so Invoices don't ask for GST?
Invoices appearing on the Bank Register.
Last week, I noticed that parts of 6 invoices have appeared as withdrawals on the Bank Register. The same invoice numbers that are on the sales register and showing but the amounts are very different to the invoices on the Sales Register. No payments have been applied to these invoices so I can't understand why they are showing on the Bank Register.URGENT Access MYOB program
Started MYOB usual way but sent email for verification code. No emails came through. Did this three times. So tried website this worked fine. Now I have access to MYOB I re-tried to get into my program and it worked and gave me the two factor email. I entered it. It went into the program but denied access. I'm assuming I've been locked out. What happened to prevent emails being sent to me and then locked out(?). Have a lot of work to do and need back in urgently. Please help Rob
GST adding to purchases
Hi I have just updated MYOB and now when I enter the amount for my purchase invoice into the amount column when the tax code is GST it is adding the GST onto the amount. Previously the GST would be included in the amount. For example I would previously put the amount of $341.11 into the amount column and the tax would be GST the sub total would come up as $341.11 the tax as $31.28 and the total amount as $341.11. Now when I put $341.11 into the amount with the tax code GST the amount in the sub total comes up as $341.11 the tax amount as $34.11 and the total amount $375.22. I would like it to already include the GST in the total amount as per the first example. Can you please advise? ThanksEmployee Deduction - Overpayment
Hi everyone, Needing assistance regarding overpayment from an employee to the business. We purchased a power tool kit for an employee and he was paying $100 a week with a deduction set up in payroll. As this payment plan went over in the new financial year the calculation of YTD started over at zero. Our employee has currently paid back too much for the kit and I need to pay him back. How can I include the pay back in his next pay. Many thanksReversing a Transfer from Deposit
Hi, The following occurred: CR 13/11/2024 payment customer name 2-4000 (deposit collected) $69.84 00046758 SJ 14/11/2024 Customer name 1-2000 $69.84 00046758 SJ 14/11/2024 Transfer from Deposit 1-2000 $69.84 CR037293 CR 14/11/2024 Transfer from Deposit 2-4000 $69.84 I need to delete the invoice and the payment as it was invoiced and applied against the wrong customer. I have tried the following: Reversed the sale, effectively gave me a credit of $69.84 Delete the credit back to square one. Any help is greatly appreciated.
Tax HELP calculation
I have an employee who has HELP debt. The tax deductions that MYOB have done and the employee MYGOV do not correspond. I have done a manual calculation and it corresponds to the amount that MYOB has deducted for gross tax, but her ATO MYGOV does not correspond. At first I thought it was that our PAYG payments were made at the end of each following month, but she is out 22/23 $744.99 and 23/24 $404.95. I checked that the tax file was updated- yes it was. Any suggestions on how to get a full report from MYOB on how it has allocated the HELP tax?
Opting out of new security changes
How can I opt out or disable the new security changes. As a small business there is myself and my wife, I don't see where a security risk. If I need an inactivity timeout to lock the device I am going to configure it on my computer not at an application level. I saw a comment that this is for Australian Tax Office compliance. If this is the case why are you forcing it onto New Zealand customers? The two factor auth was painful enough but to have to log back after 20 or 30 minutes is going to completely do my head in.
