Latest topics
2 step authorize and password enter
Hi, I don't remember since when, I need to enter password everyday to login MYOB. And Two-Factor Verification code as well. This is so inconvenience. I am getting tired of entering a long account name, long password then a stupid email code again and again. We have 10 company files, which means I need to repeat those steps 10 time everyday. And even some day I need to do it a few times per day for no reason. Morning login, then password and code needed again in the next few hours. Please remove this stupid function.Invoice Association with Supplier is 'Weird'
Hi, When I scan an invoice from a particular company (let's call the company "Bob's Burgers" for S&G's) into my in-Tray, and I then tell AR to make it a new purchase, AR associates it with a completely different supplier, and it's getting to be a bit frustrating. So, I get an invoice from Bob's Burgers, scan it into my In-Tray and it comes up as being an invoice from "Burger King". I then have to change the supplier, change the default cost centre etc. There's also another company that my Account Right automatically associates with a member of staff?!?. I'm not sure why or how it does this so I have no idea where to start looking to change it, so any help would be appreciated. Thanks! Eric.BPAY Customer Reference missing on Statements
Hi All, Just wondering if anyone could kindly assist on a work around to get the BPAY customer reference number to always show on the statement? I have customized the form to show all the relevant fields. It does work. The majority of customers have their reference numbers showing but there is a small number that have theirs missing. Just wondering if anyone is experiencing the same issue or is it a glitch? Is there a work around. Thank you :)MYOB Teams
I have convinced two clients to give MYOB Teams a go. They both went out and purchased an android tablet so their workers could log in and out for shifts. Both have said they cannot download MYOB Team Kiosk as it is only for Apple- wtf – they are not happy about their workers having to use their own phones for this. Is there an alternative? I downloaded both MYOB Teams kiosk and MYOB teams app on my iPad. I logged into both, and it only shows one business that doesn’t even use teams or timesheets. Why cannot I see any of my other MYOB files?4Views0likes1CommentI suddenly have old bank feeds
I suddenly have old bank feeds from Dec 2021, April 2023, Sept 2023 and Dec 2023 (I was doing some work and went in and out of feeds and they suddenly appeared). Obviously, these have all been previously matched and reconciled. It will not allow me to right click and "hide" the transactions - only give an option to copy to clipboard. There are so many of them!!!9Views0likes1CommentGlitch in Payroll now double up in STP reporting
Hi All, Has anyone any suggestions for fixing this : The last Pay processed in October for our fortnighly payroll had a glitch happen as we were finalising and we had to prepare the payroll again . It was appeared in the STP reporting twice but not in the GL twice. In advertingly it was sent to the ATO twice and now the PAYG at the ATO is overstated by the $7,986. What is the best way to correct this ? I can adjust the total when I submit the IAS for the month in the ATO, In MYOB the PAYG match what is in the STP Verification reports however I am worried that the ATO indivisual amounts will not match up. Any suggestions Regards9Views0likes2CommentsSetting up bank feed for a credit card
HI, I am the owner on our myob and i am trying to set up a bank feed for an ANZ credit card. The card has been issued by ANZ and is being used by the staff member. When i try to set it up in the bank feed i get an error that says access denied and that it can only be done by owners and administrators. I am the owner so why is it not accepting the set up request ?11Views0likes1CommentInvoice Emails Bouncing
We are seeing an increased incidence of bounce back emails for invoices that are being sent from MYOB with the message: Diagnostic-Code: smtp;550 5.7.509 Access denied, sending domain apps.myob.com does not pass DMARC verification and has a DMARC policy of reject. Has something changed, because it's taking up a lot of admin time contacting customers, and we do not have a dedicated IT team.Business sold, need to change MYOB subscription
Hi, The business has been sold so we no longer need the AccountRight Plus live subscription. We now need to revert back to our perpetual program. How do we stop the monthly payment? How do we make the change back to perpetual? Thank you, W11Views0likes3Comments