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Sorry, email delivery was unsuccessful.
Hello, We recently encountered an issue with sending an important statement to one of our regular email addresses via Outlook. Historically, we haven't faced any problems when sending invoices through MYOB. However, we received a bounced back email indicating delivery failure with the following error message: Error Message: Sorry, email delivery was unsuccessful. Diagnostic-Code: smtp; 550 5.7.1 [ESA] Sender blocked. See https://console.mailchannels.net/insights/bounce?auid=netregistryptyltd&sender=bounce-md_30309925.660dd55d.v1-ad70ac55e35f43f2bf86fe07cabc7bbe%40links.apps.myob.com&txid=04ffc1991478d781 Can you advise whether MYOB had been backlisted \ Blocked?SolvedGlitch in Payroll now double up in STP reporting
Hi All, Has anyone any suggestions for fixing this : The last Pay processed in October for our fortnighly payroll had a glitch happen as we were finalising and we had to prepare the payroll again . It was appeared in the STP reporting twice but not in the GL twice. In advertingly it was sent to the ATO twice and now the PAYG at the ATO is overstated by the $7,986. What is the best way to correct this ? I can adjust the total when I submit the IAS for the month in the ATO, In MYOB the PAYG match what is in the STP Verification reports however I am worried that the ATO indivisual amounts will not match up. Any suggestions Regards9Views0likes2Comments2 step authorize and password enter
Hi, I don't remember since when, I need to enter password everyday to login MYOB. And Two-Factor Verification code as well. This is so inconvenience. I am getting tired of entering a long account name, long password then a stupid email code again and again. We have 10 company files, which means I need to repeat those steps 10 time everyday. And even some day I need to do it a few times per day for no reason. Morning login, then password and code needed again in the next few hours. Please remove this stupid function.Change of Payroll Day
Hello, Can anyone please tell me how to change the date on the timesheet page as we have changed our payday from Friday to Thursday. And I can not find anywhere any info on how I change the week date. Appreciated greatly any advise given. Thanks so much, Robyn:)Solved76Views0likes11CommentsUploaded invoices not picking up shipping details
Hi There, Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information. We have tried to upload a file with shipping details in the Addr 2 as it was advised that its where the shipping details should go but it still didn't captured. Any help please.MYOB Stuck in Backup Process
Hi Everyone I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in. Can you please help I need to be able to get into my file and get it back up and running before by the morning241Views0likes25CommentsSecure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?Solved125Views0likes6CommentsNegative Super not shown in Pay Liabilites
I am trying to match the negative Super due to reversal of pays to fix an issue, however, the negatives do not appear in Pay Liabilities, only in Pay Super. Can you let me know how to fix this? Will ticking the negatives in Pay Super causes Super rejections or worse duplicate payment by ignoring the negatives? I need the negatives to appear in Pay Liabilities so I can match the duplicates and then the negatives will not show in Pay Super, only net. Thank you.66Views0likes13CommentsBank register needed in Business
Hi MYOB, I just had a look at the new Banking Hub, but I'm scratching my head about a missed opportunity here. I think it is a shame that from the hub you do not have the option to drill into a specific bank account and see the transactions for that account unless it has bank feeds attached. You keep forgetting that not all 'bank' type accounts can get feeds. For example, many banks will not supply feeds for some credit cards, the ATO does not supply bank feeds (or a QIF file) for everyone's Integrated Client Account, you cannot get bank feeds for many loans and it is not possible to get feeds from real estate managers. When will you make it easy to use these accounts? Account Right has the Bank register, which is perfect for these accounts that require all entries to be made manually. AlanTMYOB INVOICE APP NOT OPENING IN GALAXY S24
MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response. Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit.This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum). Escalated this to MYOB, not sure when they will fix this.574Views3likes19CommentsIncorrectly charged
Hi, my subscription to MYOB AR Plus with one company file was somehow upgraded by MYOB to AR Premier with 3 company files on 31/10/24. Resulting in an invoice for $543 instead of our usual $141. I immediately contacted MYOB and was assured they would look into how this has happened and would NOT take that payment from our bank account and would put the subscription back to how it should be. I was promised a call-back with the resolution but that didn't eventuate so I then called again 2 days later and spoke to a different person. Had to go through the whole thing again even though supposedly there were notes against our file. Again I was assured that no payment would be taken as it was in dispute. I have raised a ticket also to match the telephone conversation. This morning I see that the $543 has been picked up by MYOB. No response to my ticket yet and it is no longer possible to speak to anyone in the invoicing/subscription department. Absolutely disgraceful. This needs to be resolved and our bank account credited ASAP. Please help to sort this out.33Views0likes4CommentsPricing
Hi, I have a question on price levels and if it is possible in AccountRight Premier. Our customers are set up as either end-user or distributor. We have pricing per item code for end-user and distributors If an end-user buy more than $1K - he gets distributor pricing. I can change his card file for this transaction to distributor to get the right pricing, but then I have to remember to change it back to end-user afterwards. Manual process which is not good. The only options I can see is quantity levels End-user price - with prices for over 5 or 10 or # of items - BUT, that doesn't solve the problem for when Mr K buys 1 item as part of a $1K order, as I will select 1 item only and then he doesn't get discount? My thought process is to create another item code for $1K pricing. Is there a better way to do this - I would love a consultant to help if possible. Sales people request is - can we have something like a drop-down box with different pricing per item? Price per item, price if distributor, price if $1K customer, price per pallet? Your help is greatly appreciated!32Views0likes5Comments