Latest topicsGet ready for enhanced security measures1 MIN READ Over the coming months we are rolling out enhanced security measures designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What’s chan...Setting up additional two-factor authentication methods Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you ...Bill record I am trying to enter a bill and have filled in the feilds. When I click on record it times out and asks to try again or close. When you try again it thinks about it for some time but the message come...MYOB Capture APP Can we use 2 different devices with 1 login?
Most RecentMost ViewedNo Solutions YetGet ready for enhanced security measures1 MIN READ Over the coming months we are rolling out enhanced security measures designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What’s changing? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop) MYOB Connected Ledger MYOB Practice Learn more here How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Cheers, MYOB! Setting up additional two-factor authentication methods Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda. Bill record I am trying to enter a bill and have filled in the feilds. When I click on record it times out and asks to try again or close. When you try again it thinks about it for some time but the message comes up again. If you click on the close button it shuts myob down so you have to restart again. MYOB Capture APP Can we use 2 different devices with 1 login? Intermittent login errors 12/09/2024 Hi all, We are currently investigating an issue with errors using some of our online services. For most customers, this will be impacting the ability to log in. For others it may be with purchasing software via our website or performing administration tasks. For updates, please subscribe to our status page, you can see notification of this incident below: status.myob.com Sorry for the inconvenience and thank you for your patience while we work to resolve this as soon as possible. Regards, Mike - MYOB MYOB Outage Hi - is there a MYOB outage in Melbourne - we seem to be experience trouble this afternoon - the system is currently spinning and very slow processing thanks Matching payment error When matching credit card payment, I have the loading symbol for ages and then this error message. Anyone know out to get around this? We’re saying goodbye to our Old Essentials Invoice App1 MIN READ What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpage MYOB Community Forum - August in review1 MIN READ Hello community! August was a great month for our community forum. Overall, there was an 11% reduction in the number of page views on the forum (compared to July) but we always expect July to be the busiest month with end of financial year in Australia so we are still showing a good upward trend in use of the forum. There were also more members willing to jump in and ask questions which is fantastic, we saw a 36% increase in forum discussions with 871 new posts. Our resident superstars continue to be the top contributors when it comes to replies made, visits to the forum and posts viewed. But we have a couple of new names showing up for likes given. Thank you to everyone for your contributions to this great community. Mike_James gavin12345 jlpatch cramptons W_Sailor JenDPT And of course - a big thank you to our moderators Princess_R Doreen_P Earl_HD, Genreve_S, Isaiah_C. If you have any feedback, thoughts, comments, suggestions. Please do not hesitate to reach out to myself or AmandaCL Opening Balance Accrued Annual Leave in error The closing balance on The Entitlement Balance (Detail) Report for FY23 for 1 employee does not match the opening balance on this report for FY24. This employee did have a payout of Unused Annual Leave in January 2023 and the Entitlement report correctly reflected this and the EOFY balance was correct. At the start of FY24 the figure reported on the Entitlement Balance detail report was different. EOFY23 Balance 26/6/23 was 67.23 hours and the Opening balance 04/07/23 shows 252.37 hours. How would this happen and how do we correct it. STP Prefill missing since upgrades done in late June through to August Hi I am experiencing issues with the STP prefill in the ATO website this has only occurred since the current round of software upgrades. I double checked the EOFY reports within MYOB STP, they are correct, but the lodgement document that is sent to the ATO shows zero values?? any ideas. I am currently talking to the ATO as the PAYG Withholding field with a couple of my clients BAS has disappeared, gone, does not even appear as blank so that I can prefill, it just doesn't exist any more. With another client since the software upgrades no prefill exists on the ATO form for anything that relates to June, but processed in say July? Any Ideas please Are all of the software issues that we have been experiencing for the last 2 months been rectified? regards Sandy BNZ Bankfeeds not received 03/09/24 Hi everyone, We have been advised some or all customers on BNZ API feed might not have received their bank feeds today. We expect that this will be sorted in the transaction refresh tomorrow morning. Thanks, Mike MYOB wins Canstar Blue Small Business Accounting Software Most Satisfied Customers 2024 award1 MIN READ We’re delighted to share that for the second year running, MYOB has taken outCanstar Blue’s Most Satisfied Customers — Small Business Accounting Softwareaward. Beating out our top competitors once again, our accounting software for small business scored five stars for overall satisfaction and again rated five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service. We’re so proud to be delivering for our customers across each of these areas. Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them. Winning this award for the second straight year reinforces how we’re delivering a cloud-based business management platform that not only supports our customers and the running and ongoing growth of their businesses but gives them peace of mind they’re always in good hands. Community Forum Guidelines Welcome to the MYOB Community Forum! The MYOB Community Forum is a positive and friendly space with the intention of helping like-minded individuals connect, help and learn from one another. Our guidelines exist to ensure everyone has a great experience in the space. By participating, you agree to respect these guidelines. Personal Privacy Be mindful of sharing personal information including your Serial Number, Client ID, email addresses or phone numbers. The forum is a moderated space, any information that has been posted and is deemed as "Personal" or "Sensitive" will be edited out. Be Respectful Please refrain from using inappropriate language, hate speech, and personal attacks when speaking to others. This space is intended to be a positive space for everyone to interact and learn from one another so please show respect and use positive language when speaking to one another. Reporting Issues If you see something inappropriate, please use the "Report" button. You can report a post by clicking on the settings cog on the top right of any post and selecting "Report". Our moderators will then review the post and take necessary action. Consequences of Misconduct Members who do not adhere to these Community Guidelines will initially receive a reminder or warning. Repeated violations could result in a ban from the Community Forum. Product Help vs Accounting Advice This space is designed to also provide helpful resources when it comes to using our MYOB products. MYOB Community Forum Moderators are able to assist and answer any questions that may be related to using the product, however you will need to consult a bookkeeper/accountant or our other community members if you're seeking accounting advice. Learn and Contribute We hope you find this Forum to be a useful space to ask and answer questions, connect with the rest of our community and learn from one another. Ensure your content has a clear purpose and adds value for the rest of our community. why isnt myob telling users that the tax area is not answering the phone Why cant MYOB tell telephone users that the phone line to tax is not being answered tax When can users expect MYOB to answer the phone i have wasted 4 hours in the past 2 days waiting for some one in the tax area to answer the phone Guide: Getting Started on our Community Forum! Welcome to our MYOB Community Forum! We're super excited to have you here. This guide will show you the basics of using this space so you can jump right in and participate! Note: Detailed instructions/information can be found by clicking on the titles. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. Community Forum Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Emailing of payslips So frustrating. Numerous attempts to this fixed, same questions each time same answer given to MYOB Service really poor Fixes and Enhancements – MYOB Acumatica v2023.1.500 For those seeking some further detail on fixes and enhancements contained within the 2023.1.500 release (excluding Payroll), here's a run down: Finance: if a user signed in to an operating system with a locale that was configured with a comma as the decimal symbol and a period as the digit grouping symbol, and then the user entered a number in a box in the Summary area of a form and clicked any button, the comma was displaced 2 decimal places to the right of its intended position (for example, if the user entered 123,50, the value changed to 12350,00). Inventory and Order Management In a sales order with the Invoice, Credit Memo, or Mixed Order automation behavior, which is defined on the Template tab of the Order Types (SO201000) form, the values in the Unbilled Quantity and Unbilled Balance boxes on the Totals tab of the Sales Orders (SO301000) form were not updated to 0 after a Acumatica Release Notes for 23.118.0016 sales invoice was created and released for this sales order if the sales order had a zero Ordered Qty. On the Sales Orders (SO301000) form, when a sales order had multiple lines linked to drop-ship purchase orders, clicking the link in the Drop-Ship PO Nbr. column on the Details tab did not open the corresponding drop-ship purchase order on the Purchase Orders (PO301000) form. The same issue was with opening sales orders by clicking the links in the drop-ship purchase orders on the Details tab of the Purchase Orders form. On the Commissions tab of the Invoices (SO303000) form, the Commissionable Amount value was calculated incorrectly if a group discount configured for a customer was applied in a document that was prepared for the shipped sales order. The error occurred if the invoice was prepared for a sales order whose type had the Recalculate Discount on Partial Shipment check box selected on the Order Types (SO201000) form. If an item's quantity was greater than its Available for Shipping quantity in the specified location and Ship Complete was selected in the Shipping Rule column for this item on the Details tab on the Sales Orders (SO301000) form, a user could link this sales order to a shipment by using the Add Order button on the Details tab of the Shipments (SO302000) form and saving the shipment. If a sales order that collected taxes and was in the Back Order status in Acumatica ERP was modified in a Shopify store and then synchronized with Acumatica ERP, the connector failed the sync record for this order and showed the following error messages on the Sync History (BC301000) and Process Data (BC501500) forms: The following tax identifiers from the external system could not be matched: . The ERP has failed to save the tax ID or the tax amount differs from the one that has been expected. Make sure that taxes are configured for the tax zone and tax categories. Also, make sure that taxes either have the same identifiers in the ERP and external system or are mapped on the Substitution Lists (SM206026) form. This issue occurred if the Tax Synchronization check box was selected, the Default Tax Zone box was empty, and the Use as Primary Tax Zone check box was cleared in the Taxes section on the Order Settings tab of the Shopify Stores (BC201010) form. If an invoice was released for part of a sales order, the payment for the order was released, and then if the application was reversed on the Application History tab of the Payments and Applications (AR302000) form, users could not remove the payment from the order because of the error, which indicated that the Transferred to Invoice amount was not equal to 0. If a lot- or serial-tracked item was added to a return order by adding an invoice line on the Sales Orders (SO301000) form and then a partial receipt was created for that item on the Shipments (SO302000) form, the following error occurred when a user clicked the Confirm Shipment command: Item in invoice lot/serial number quantity returned is greater than quantity invoiced. System and Platform In the trace logs for any form, the company ID was empty for the long-running events. Simultaneous search for many values separated by a space in a drop-down list on any form could lead to a stack overflow exception and the restart of the instance. Fix Description: If there are more than 10 values to search for, the system takes only the first 10 values. If an action execution was selected as a subscriber on the Subscribers tab of the Business Event (SM302050) form, the system could not process this subscriber when the business event occurred and showed the following error message: Object reference not set to an instance of an object. In some cases, the statistics on the System Queue Monitor (SM302010) form were not displayed if multiple tenants were configured in the system. In rare cases, if two transactions were nested in each other and one of them failed, the system still saved the results of the other transaction in the database, potentially causing data inconsistency, which could include duplicate GL batches, shipment counter corruption, or a 200-status code response to the PUT CBAPI request with no entity created. Retail-Commerce The Shopify connector has been aligned with the Shopify API version 2024-01 to support instalment transactions for orders paid with the Shop Pay payment method. In some cases, when a Shopify order and its payment was imported to Acumatica ERP, the imported sales order was created on the Sales Orders (SO301000) form with the Tax Calculation Mode set to Tax Settings on the Financial tab, an incorrect order total, which included sales tax twice, and a nonzero unpaid balance. The issue occurred if the following conditions were met: o In the Shopify store, sales tax was set up to be included in product prices and shipping rates. o Avalara AvaTax was configured as the tax provider on the Tax Providers (TX102000) form. o On the Shopify Stores (BC201010) form, tax synchronization was enabled for the store and the Avalara tax zone was selected as the primary tax zone Integrations On the Shipments (SO302000) form, if a user shopped for rates by using the UPS Ground service method and increased the gross weight of the package beyond 50lbs, the following error occurred: UPS: Cannot deserialize the current JSON array (e.g. [1,2,3]) into type 'PX.UpsRestCarrier.Model.CodeDesc' because the type requires a JSON object. Service Management If the time zone on the user's computer was set to UTC+12, on the Staff Calendar Board (FS300400) form, the week numbers could duplicate in the Month view. In some cases, on the Service Orders (FS300100) form and on the Appointments (FS300200) form, when a user was adding a new line on the Details tab of the form, it took approximately 20 seconds for the system to load the information from the Inventory ID selector. I have 3 different same suppliers cards how can I delete or deactivate the once I don't use? I have 3 different same suppliers cards how can I delete or deactivate the once I don't use?