Forum Discussion

DiannaA's avatar
DiannaA
5 months ago

Account stuck in back up - Please help!

Unable to log in as account is stuck in back up mode.... Any ideas? Please help
Stuck Backup
  • Jemar_C's avatar
    Jemar_C
    5 months ago

    Hi DiannaA,

     

    Thank you for your post, and welcome to the community forum!

     

    I apologize for the inconvenience if you are unable to access the file, as it is stuck in "Backup in Progress," and I appreciate your patience and understanding with the issue. To resolve this issue, I will need to check your account and file to proceed with troubleshooting. I have sent a private message to you, and please respond to that message privately, as I will need the details of your account and it needs to be sent privately for the security purposes of the account.

     

    I will be happy to assist you in resolving it.

     

    Cheers,

    Jem

Jemar_C's avatar
Jemar_C
Valued User
5 months ago

Hi DiannaA,

 

Thank you for your post, and welcome to the community forum!

 

I apologize for the inconvenience if you are unable to access the file, as it is stuck in "Backup in Progress," and I appreciate your patience and understanding with the issue. To resolve this issue, I will need to check your account and file to proceed with troubleshooting. I have sent a private message to you, and please respond to that message privately, as I will need the details of your account and it needs to be sent privately for the security purposes of the account.

 

I will be happy to assist you in resolving it.

 

Cheers,

Jem

  • DiannaA's avatar
    DiannaA
    5 months ago

    Hi Jem

    Thanks so much for your kind reply and offer of assistance.

     

    Fortunately for this company, our company accountant is a MYOB partner, and one phone call from our accountant was all it took for MYOB to resolve this issue yesterday.

     

    FYI....I have yet to receive any reply to the email I sent though two days ago to MYOB support. Showing my age I know........ But long gone are the days when you could speak to an actual person at the MYOB help desk!!!

     

    Cheers Jem, and thanks again for getting back to me.

    Kind Regards, Dianna

     

     

     

     

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.