Forum Discussion

Contributing User

3 years ago

File Stuck in back up - Cant open

Hi One of our company file has an Error Message "Backup in progress. This company file is currently backing up. You can sign on once the back up is complete". i have been trying for hours to get. The file was backed up on Friday and the machine shut down so not sure what happened. Please help, desperately trying to complete EOFY stuff.

Thanks

Sam_R
3 years ago
Hi Rachp,

Happy to help with this.

Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1

Sam_R
Former Staff
3 years ago
Hi Rachp,

Happy to help with this.

Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1
- Rachp
  Contributing User
  3 years ago
  6011
  J&K Group debtors
  - Sam_R
    Former Staff
    3 years ago
    Hi Rachp,
    
    Thanks for confirming, I've just reset your file back to Active.
    
    Please let me know if the issue persists.
- Rachp
  Contributing User
  3 years ago
  6011
  J&K Group Debtors
- hopstop
  3 years ago
  Hi My AccountRight is stuck in backup and we can't use the system. Can you please helpas we can't do any work.
  - Melisa_D
    Former Staff
    3 years ago
    Hi hopstop,
    
    Thanks for your post. I've had the script run over your file to resolve this, do let us know how it goes.