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Rachp's avatar
Rachp
Contributing User
3 years ago

File Stuck in back up - Cant open

  Hi One of our company file has an Error Message "Backup in progress. This company file is currently backing up. You can sign on once the back up is complete".  i have been trying for hours to get....
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Rachp,

     

    Happy to help with this. 

     

    Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1

Sam_R's avatar
Sam_R
Former Staff

Hi Rachp,

 

Happy to help with this. 

 

Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1

Rachp's avatar
Rachp
Contributing User
3 years ago

6011

J&K Group debtors

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Rachp,

     

    Thanks for confirming, I've just reset your file back to Active. 

     

    Please let me know if the issue persists. 

  • Rachp's avatar
    Rachp
    Contributing User
    3 years ago

    Sam_R 

    • Rachp's avatar
      Rachp
      Contributing User
      3 years ago

      Tahnk you Sam_R you are a lifesaver. Didnt want to lose my last stuff for the dash for EOFY.

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