Forum Discussion

Cover User

6 months ago

MYOB stuck in back up mode

Hi, hoping I can get some urgent help. Our file is stuck in back up mode, I send an email request for help 5 days ago but no one has gotten back to me.

How do I contact someone for some help, please.

Desktop

Princess_R
6 months ago
Hi BeckyT,

I hear you. Having trouble with your file backup and no response yet? That's not cool at all. But hey, don't sweat it! I'm here to get things back on track for you. I've just done a bit of magic on your account and applied a fix. All you need to do is log out and log back in again. Fingers crossed, your file should be back in action!

Feel free to reach out anytime you need further assistance.

Cheers,

Princess

Princess_R
MYOB Moderator
6 months ago
Hi BeckyT,

I hear you. Having trouble with your file backup and no response yet? That's not cool at all. But hey, don't sweat it! I'm here to get things back on track for you. I've just done a bit of magic on your account and applied a fix. All you need to do is log out and log back in again. Fingers crossed, your file should be back in action!

Feel free to reach out anytime you need further assistance.

Cheers,

Princess
- BeckyT
  Cover User
  6 months ago
  Thank you so much Princess_R
  Im back in!! Really appreciate your help!!!
- ECElectrical
  Contributing Cover User
  5 months ago
  Hi Princess
  Our MYOB file is also stuck in backup mode. would you be able to assist with making our file active again too
  - Shella_A
    MYOB Staff
    5 months ago
    Hi ECElectrical
    
    I'm glad to inform you that I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!
    
    Cheers,
    Shella