Forum Discussion

Capcom1's avatar
Capcom1
2 years ago

Backup in progress - unable to log in

We are also experiencing the same problem,:- "When I try to open our file, a message comes up "Backup in Progress". Backup was completed 6pm yesterday. This is not the first time this has happened t...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Capcom1

     

    I understand your frustration, and this is not an experience we want to provide our customers. We apologize for the inconvenience caused to you. I've responded to you via Private message and have just reset the file back to active.

     

     

    If there's any problem still please do let us know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff

Hi Capcom1

 

Thanks for your post. I'd like to extend you a warm welcome to the Community Forum. I understand your frustration, and this is not an experience we want to provide our customers. We strive hard to provide a seamless experience to our clients.

 

To help you with resolving your issue, may I know the company file ID of the file (Help>>About AccountRight).

 


Please let me know if you need further help.

 

Cheers,
Leneth

Capcom1's avatar
Capcom1
2 years ago

Hi Leneth,

If I place the ID / Serial Number here is it in public domain?

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi Capcom1

     

    As the Serial number is a sensitive information, you would need to send it to me via Private message together with your Company file ID.

     

     

    If you do require further assistance feel free to reply to this post.

     

    Cheers,
    Leneth

    • Capcom1's avatar
      Capcom1
      2 years ago

      Now down for over 6 hours and still waiting........

      Had to send admin staff home.

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi Capcom1

         

        I understand your frustration, and this is not an experience we want to provide our customers. We apologize for the inconvenience caused to you. I've responded to you via Private message and have just reset the file back to active.

         

         

        If there's any problem still please do let us know.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

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