Forum Discussion

Capcom1's avatar
2 years ago

Backup in progress - unable to log in

We are also experiencing the same problem,:- "When I try to open our file, a message comes up "Backup in Progress". Backup was completed 6pm yesterday. This is not the first time this has happened t...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Capcom1

     

    I understand your frustration, and this is not an experience we want to provide our customers. We apologize for the inconvenience caused to you. I've responded to you via Private message and have just reset the file back to active.

     

     

    If there's any problem still please do let us know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth