Cannot sign in / open company file
Update #2: closed myob an hour ago, and now cannot access the file again. The same cycling is happening, but it won't even go to the sign in page now - just recently opened company files list. ...
Forum Discussion
Thanks for the advice Earl, Yes, I do encounter the same issue on different machines, but the link refers to files that are offline, which mine is not.
I've opened the diagnostic file, which has the following exceptions:
"Myob.IdentityModel.Clients.LiveDirectory.LiveDirectoryServerException: The authentication browser dialog failed. Reason: The request could not be processed by the server due to invalid syntax."
"MYOB.Huxley.UI.Controllers.Helpers.AuthenticationExceptionHandler,Error,1,Failed to authenticate user : AR.Common.oAuth.OAuthException: The authentication browser dialog failed. Reason: The request could not be processed by the server due to invalid syntax."
I can upload the diagnostic file if it will help to have the full picture.
Hi RLG,
Thanks for your response.
It seems that you already did all the troubleshooting steps. To investigate this further, can you send us a copy of the full diagnostic log and confirm if you are using the same email address in the forum to access this file?
We look forward to your response.
Thanks,
Genreve
