Can't confirm company files
We have accounting plus V16.5. It has stopped online confirmation (it says it is not connected to the internet - but it is). The "confirmation for older versions" link doesn't help - the phone nu...
Forum Discussion
Hi, Richard56. Thanks for raising this concern.
To confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll. You can use our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation.
For full details, check out Help Article: Activating and confirming older MYOB products.
Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Best regards,
Hannah
Hi Hannah
Those links don't help, the phone number is no longer connected. I see on this forum that moderators are able to confirm files, until the automatic confirmation is turned back on I think that may be the only way to resolve this.
Richard
Hi, Richard56 WhatZit superc CatherineCE Liz_A.
Thank you for your patience. We've been informed that the confirmation feature is now back in operation. If you require help confirming your files, feel free to contact us. We apologize for any inconvenience this may have caused. Thank you for your valuable input, mistyben.
Best regards,
Hannah
I have the same problem trying to confirm my AccountRight Premier v19.16 file.
Visiting "confirmation.myob.com" produces the following blank page:
503 Service Temporarily Unavailable
nginxIs there some explanation for this?
EDIT: And the explaination better not be "We disabled the legacy confirmation servers on 01/01/24 because we no longer support legacy versions", since that would be very very very bad.
