Forum Discussion

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
4 months ago

Can't Log in to MYOB - Stuck on Backup in Progress

Hi

 

We can't log in to our MYOB file as it is stuck in a backup.

 

Can you please fix our file.

 

Many thanks

 

Elizabeth Fergus

Desktop
  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi Eli_Fer,

     

    I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi Eli_Fer,

     

    I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

    • Eli_Fer's avatar
      Eli_Fer
      Experienced Cover User
      4 months ago

      Thank you @ Princess_R

       

      Back in now.

       

      Many thanks

       

      Elizabeth Fergus

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        4 months ago

        Hi Eli_Fer,

         

        Great to hear you're back! Feel free to reach out if you encounter issues again.

         

        Cheers,

        Princess

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