Forum Discussion

PNWHC's avatar
PNWHC
Contributing User
2 years ago

Can't log into MYOB AccountRight.

Hi, I have never had problems opening my company file in AccountRight until now. In the past I have always gone into MYOB on my Desktop and then clicked on my 'recently opened company files'. This br...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi PNWHC 

     

    The following sign in window is for online files and are your MYOB account details, ie, the email and password you use to sign into my.myob:

     

     

    This sign in window is your Company file User ID and password. If you have selected to Link this User ID to your my.myob account you won't see this window.

     

     

    Try entering Administrator as the User ID and leave the password blank in the Company file sign in window.

     

    Let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Mike_James's avatar
Mike_James
Ultimate Cover User

Hi PNWHC , try this:

Instead of selecting the filename on the recently used file list, right-click and select Remove from List. (It will come back later).

Then select Open FIle, and choose Cloud.

If you are signed in, select sign out, then sign in again.

Then select your file on the right, and I'm hoping it will prompt with the normal email sign-in.

PNWHC's avatar
PNWHC
Contributing User
2 years ago

Hi Mike

 

I followed your instructions. The same new log-in window occured. I can't get past it.

 

Cheers
Morgan

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi PNWHC 

     

    The following sign in window is for online files and are your MYOB account details, ie, the email and password you use to sign into my.myob:

     

     

    This sign in window is your Company file User ID and password. If you have selected to Link this User ID to your my.myob account you won't see this window.

     

     

    Try entering Administrator as the User ID and leave the password blank in the Company file sign in window.

     

    Let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • PNWHC's avatar
      PNWHC
      Contributing User
      2 years ago

      Hi Tracey. Initially that was not working. However it is working now. Thank you very much

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi PNWHC 

         

        Great to hear that worked for you, thanks for letting me know.

         

        Don't hesitate to post again if you need help in the future.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.