Forum Discussion

PNWHC's avatar
PNWHC
Contributing User
2 years ago

Can't log into MYOB AccountRight.

Hi, I have never had problems opening my company file in AccountRight until now. In the past I have always gone into MYOB on my Desktop and then clicked on my 'recently opened company files'. This br...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi PNWHC 

     

    The following sign in window is for online files and are your MYOB account details, ie, the email and password you use to sign into my.myob:

     

     

    This sign in window is your Company file User ID and password. If you have selected to Link this User ID to your my.myob account you won't see this window.

     

     

    Try entering Administrator as the User ID and leave the password blank in the Company file sign in window.

     

    Let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

PNWHC's avatar
PNWHC
Contributing User

Hi Mike

 

I followed your instructions. The same new log-in window occured. I can't get past it.

 

Cheers
Morgan

Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi PNWHC 

 

The following sign in window is for online files and are your MYOB account details, ie, the email and password you use to sign into my.myob:

 

 

This sign in window is your Company file User ID and password. If you have selected to Link this User ID to your my.myob account you won't see this window.

 

 

Try entering Administrator as the User ID and leave the password blank in the Company file sign in window.

 

Let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • PNWHC's avatar
    PNWHC
    Contributing User
    2 years ago

    Hi Tracey. Initially that was not working. However it is working now. Thank you very much

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      2 years ago

      Hi PNWHC 

       

      Great to hear that worked for you, thanks for letting me know.

       

      Don't hesitate to post again if you need help in the future.

      • Joanne2's avatar
        Joanne2
        2 years ago

        I'm having the same issue regarding changing my email login

        It worked for a while and no longer does

        I keep being prompted to adminstrator login and cannot get into accountright

         

        PLEASE HELP!!!

         

         

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