PJsBiz
4 months agoExperienced User
Can't see data file on desktop - AccountRight 2024.6
I have tried support numerous times and have escalated this problem but still no response. If someone could help I'd appreciate it.
My client has a MYOB data file already on her desktop version. I sent an invite to her for another MYOB. She accepted the invite but couldn't get any further as she couldn't see the data file on the desktop menu. She is logged in correctly with the email address and password and has clicked online but only the old file comes up.
I know there is a way of getting it to come up as I had this happen once and the support person knew how to fix and it took a couple of minutes.
Thanks
Pam