Forum Discussion

Neil1954

Cover User

3 years ago

Closing off 2 financial years

I am trying to close off the 2020 financial year and the 2021 financial year. When i close off 2020 and back up the zip file everything looks fine. But when i go back in to close off 2021 it comes up...

Yanike_S
3 years ago
Hi Neil1954

Thanks for your post. This is how you usually do this: Close the financial year. To close multiple financial years, you can repeat the described process to close multiple years (doing it one year at a time).

If this is what you are doing, could you please clear the AccountRight Cache. If the issue persists after this, can you check what financial year your file is currently in? Setup>>Company Information>>Current Financial Year and send me a screenshot of the incorrect message?

Yanike_S

MYOB Staff

3 years ago

Hi Neil1954

Thanks for your post. This is how you usually do this: Close the financial year. To close multiple financial years, you can repeat the described process to close multiple years (doing it one year at a time).

If this is what you are doing, could you please clear the AccountRight Cache. If the issue persists after this, can you check what financial year your file is currently in? Setup>>Company Information>>Current Financial Year and send me a screenshot of the incorrect message?

gavin12345
Ultimate User
3 years ago
Hi Neil1954

You are not the only one reporting this - and moderators are repeating the same response - hope it works for you but hasn't for others. See this post where user posted a solution that worked for her. Basically do a backup (you should always do this before FY rollover), Close the FY. Do another Backup - this backup seems to force the file to update correctly. Repeat.

Regards
Gavin
- Neil1954
  Cover User
  3 years ago
  Thanks Gavin, It was my amateurish mistake. I backed up the year's data but didnt then close off the financial year (2 separate actions required). So it didn't automatically roll over