Forum Discussion

Neil1954's avatar
Neil1954
Cover User
3 years ago

Closing off 2 financial years

I am trying to close off the 2020 financial year and the 2021 financial year. When i close off 2020 and back up the zip file everything looks fine. But when i go back in to close off 2021 it comes up...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi Neil1954 

     

    Thanks for your post. This is how you usually do this: Close the financial year. To close multiple financial years, you can repeat the described process to close multiple years (doing it one year at a time).

     

    If this is what you are doing, could you please clear the AccountRight Cache. If the issue persists after this, can you check what financial year your file is currently in? Setup>>Company Information>>Current Financial Year and send me a screenshot of the incorrect message?

Yanike_S's avatar
Yanike_S
MYOB Staff

Hi Neil1954 

 

Thanks for your post. This is how you usually do this: Close the financial year. To close multiple financial years, you can repeat the described process to close multiple years (doing it one year at a time).

 

If this is what you are doing, could you please clear the AccountRight Cache. If the issue persists after this, can you check what financial year your file is currently in? Setup>>Company Information>>Current Financial Year and send me a screenshot of the incorrect message?

gavin12345's avatar
gavin12345
Ultimate User
3 years ago

Hi Neil1954 

 

You are not the only one reporting this - and moderators are repeating the same response - hope it works for you but hasn't for others. See this post where user posted a solution that worked for her. Basically do a backup (you should always do this before FY rollover), Close the FY. Do another Backup - this backup seems to force the file to update correctly. Repeat.

 

Regards

Gavin

  • Neil1954's avatar
    Neil1954
    Cover User
    3 years ago

    Thanks Gavin,  It was my amateurish mistake.  I backed up the year's data but didnt then close off the financial year (2 separate actions required).  So it didn't automatically roll over

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