Forum Discussion

Dammit's avatar
Dammit
2 years ago

Hot Key (Alt U) Use Recurring Not Working

Account Right 2023.7.1.5 In the Spend Money and Receive Money screens the hot key Alt-U for "Use Recurring" is not working. This has always worked previously. Other hot keys in these screens (e.g. Al...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Dammit, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I understand how all features should work when they are used. I would suggest clearing the cache, as this might be the cause of the issue. Follow these steps to clear the cache. 

    1. Click the windows button + r.
    2. Type %localappdata%/myob and click okay.
    3. Click AccountRight > Current > Cache.
    4. Delete all files inside the Cache folder. 

    Let us know if the issue persists. We'll help further. 

     

    Cheers, 

    Genreve

     

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Dammit, 

 

Thanks for posting and welcome to the Community Forum. 

 

I understand how all features should work when they are used. I would suggest clearing the cache, as this might be the cause of the issue. Follow these steps to clear the cache. 

  1. Click the windows button + r.
  2. Type %localappdata%/myob and click okay.
  3. Click AccountRight > Current > Cache.
  4. Delete all files inside the Cache folder. 

Let us know if the issue persists. We'll help further. 

 

Cheers, 

Genreve

 

 

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