Forum Discussion

SuFish's avatar
SuFish
Experienced User
6 months ago

Restoring a backup file crashes AccountRight

Hi, I can't restore a 2022 backup file. I've followed the instructions from other people asking about this in the forum but I haven't been able to resolve the problem.   I can see the file in my li...
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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 months ago

    Hi SuFish,
     

    Could you please try clearing your AccountRight cache to see if this resolves your issue? If you're still experiencing the issue, why not try our virtual assistant, MOCA? It's designed to dive deeper into problems like this. You can interact with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.

    Regards,
    Earl

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