Forum Discussion

Cover User

2 years ago

Sign in

Why is MYOB asking for email and password everytime I sign in from the same PC. a few weeks ago it just asked for password.

Princess_R
2 years ago
Hi APEARS,

Thank you for your response. I'm sorry to hear that our previous response didn't address your query effectively. Your satisfaction is important to us, and we want to ensure we provide you with the best possible support.

Regarding your concern with the sign-in process, once you open the software, it will ask you for your email and password. This is because of the changes that have been made with the security enhancements. The system keeps you logged in for 12 hours, and you may get the email and password prompt after that, as well as the 2FA trigger prompts depending on various factors like you’re logging in from the same computer, location, etc. For further information about this, kindly refer to our Community forum post, Update: Improved Security 2FA Changes.

I hope this helps address your query. Please let me know if you require any further assistance with this. I'm happy to help.

Cheers,

Princess

APEARS

Cover User

this did not help

Princess_R

MYOB Moderator

2 years ago

Hi APEARS,

Thank you for your response. I'm sorry to hear that our previous response didn't address your query effectively. Your satisfaction is important to us, and we want to ensure we provide you with the best possible support.

Regarding your concern with the sign-in process, once you open the software, it will ask you for your email and password. This is because of the changes that have been made with the security enhancements. The system keeps you logged in for 12 hours, and you may get the email and password prompt after that, as well as the 2FA trigger prompts depending on various factors like you’re logging in from the same computer, location, etc. For further information about this, kindly refer to our Community forum post, Update: Improved Security 2FA Changes.

I hope this helps address your query. Please let me know if you require any further assistance with this. I'm happy to help.

Cheers,

Princess

Alastair
8 months ago
I have a very related question. I use AccountRight on my PC because I do not like the browser interface with its lack of keyboard shortcuts etc.
The issue I have is the AccountRight app has no option to retain the email address when logging in. This means I have to enter it every time when it should retain that and only require my password. Why is there no check box to retain the email?
Note: I do understand that if I close it and re-open it in a short time I do not have to enter it - it's about the times (say, the next day) that i have to sign in again. I should not be forced to enter my email every time!
- Doreen_P
  MYOB Moderator
  8 months ago
  Hi Alastair,
  
  Thanks for your post.
  
  Regarding your concern about the need to enter your email address every time you log in is due to the security update. Each time you open the software, it will ask for your email address and password. The reason why there is no box to retain your email address is due to the recent security upgrades we've implemented. You'll stay logged in for 12 hours, but afterward, you might encounter prompts to re-enter your email and password, along with potential 2FA requests. These prompts can occur based on factors such as logging in from the same computer or location. To know more about this, please our Community Forum post regarding Improved Security 2FA Changes.
  
  Feel free to post again anytime if you require further assistance.
  
  If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
  
  Best regards,
  
  Doreen