Forum Discussion

GregTuson's avatar
GregTuson
Experienced Cover User
9 months ago

Signed out improperly

MYOB closed unexpectantly leaving the user signed in, how do we close that so the user can sign in again?
GregTuson's avatar
GregTuson
Experienced Cover User

MYOB shut down

The user can now not log back in as the program indicates the user is still 'using'

Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi, GregTuson

 

Thanks for your post, and we're sorry for the delayed response.

 

Did you receive any error messages when logging into your account? If yes, kindly send a screenshot of the error so we can look further into it. This will help us resolve your issue regarding the shutting down of the software.

 

We are looking forward to your response.

 

Best regards,

Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, GregTuson

     

    We hope you are doing well. We recently requested additional details to further assist you with your concern about a user logging in. Please let us know if you're still having an issue.

     

    Best regards,

    Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      8 months ago

      Hi, GregTuson

       

      We hope all is well. We asked additional details regarding your concern, however, we were not able to receive any updates from you. We will now be closing this case. Please feel free to create a post again if you encounter any issues. We are here to assist.

       

      Best regards,

      Doreen

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