Forum Discussion
Hi All,
Thank you for your posts and welcome to the Community Forum! I appreciate you for letting us know your concerns, and I'm sorry for the trouble that you are experiencing when you are logging in. I'll be more than happy to help you with this. When you enter your username and password, please do not press enter on your keyboard. Just manually click the sign in button using your mouse and let me know how it goes.
Please let me know if you need further help.
Kind regards,
Sai
- DamienGM2 years agoExperienced Cover User
*sigh* I had this issue too, logged in and hit Enter after entering password and BAM! onto Forget Password prompt. Backed up and pressed the Login button and got in.
This is UX bug that needs to be fixed, pressing Enter/Return key on the keyboard from the password field should trigger the Login Action, not move to the Forget Password dialog. This is sooooo the default for everyone else. How this was missed (or even intentional, which is worst) during QA testing, makes me worried for the real important stuff, like the actual accounting calculations of all the accounts.
Regards
Damien
- Rebecca7112 years agoExperienced User
I am having to login using MYOB browser on google and attempted this morning, while being asked numerous times to reset password finally got in after 9 attempts. This is not good enough MYOB - we need support but apparently when we call this is not urgent enought to be able to speak to a support person. We usually need help in a pretty quick turn around time or lose money in our business because we cannot use one of our most used tools which is your software.
- Isaiah_C12 months agoMYOB Moderator
Hi Rebecca711,
Thank you for letting us know. I've provided the steps to resolve this issue. Some of our customer's issue has been resolved by doing these steps. Please follow the instructions for us to avoid this to happen again.
Please let me know if you need further help.
Kind regards,
Sai
- Isaiah_C12 months agoMYOB Moderator
Hi All,
Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.
Please let me know if you need further help.
Kind regards,
Sai
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