Forum Discussion

Contributing Cover User

11 months ago

Unable to confirm a company file

We are running premier 19.14 for an older company file. Im unable to confirm either online or by phone. The online message is the flexnet connect servers are currently unavilable. I access myob ...

gavin12345
11 months ago
Hi Jacque

Sending a licence file only applies to the newer version AR2023 files with .myox extension. For v19.10 files you need a code.

To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php
Costs $12 but may save you some time dealing with MYOB for a solution.

Regards
Gavin

Shella_A

MYOB Staff

11 months ago

Hi Jacque,

Thank you for your post.

Apologize for the inconvenience this may have caused in your business. We really appreciate your patience with this matter. We received information that there is an error in confirming the company file. To resolve this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which will take a while. Then, confirm online. Please let us know how this works on your end.

Thank you for your patience and let us know if you need further assistance.

Thanks,

Shella

Jacque
Contributing Cover User
11 months ago
I tried that already . Did not work.
- gavin12345
  Ultimate User
  11 months ago
  Hi Jacque
  
  Sending a licence file only applies to the newer version AR2023 files with .myox extension. For v19.10 files you need a code.
  
  To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php
  Costs $12 but may save you some time dealing with MYOB for a solution.
  
  Regards
  Gavin
  - Jacque
    Contributing Cover User
    10 months ago
    Thank you very much, all solved.
- Shella_A
  MYOB Staff
  11 months ago
  Hi Jacque,
  
  Thanks for the response.
  
  We appreciate your patience regarding this. Since you have done updating to the latest AccountRight version. We recommend trying to confirm your file online again. Do let us know if this will let you proceed without getting any errors now.
  
  Thanks,
  
  Shella
CatherineCE
Experienced Cover User
11 months ago
Dear Shella_A

You and your MYOB colleague Hannah_V keep telling people who are unable to confirm their MYOB files to "kindly install the latest MYOB AccountRight software then upgrade the file offline". That is, it looks like you're forcing us to use a newer version of MYOB and start paying for it. That's despite the fact that we all bought the program outright and, for whatever reason peculiar to each business, we do NOT require a newer version of MYOB to do our bookkeeping. It's bullying, unethical and infuriating.

The problem with confirming our files is at MYOB's end, not with everyone's installation of the program. So could you please get the page fixed ASAP so that we don't automatically get a 503 Error message and can get on with our bookkeeping?

Thanks,
Catherine