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KMCRRF's avatar
KMCRRF
2 years ago

Unable to invite user

We have our file online/confirmed ect. and I am getting an error when trying to add new users -  Unable to invite user, we are still getting your online file ready so you can't invite users right no...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, KMCRRF 

 

Thanks for your response. 

 

We have already checked this on our backend. Kindly log out and then log back into your account. You should be able to invite a user now without any issues. Please let us know how it goes.

 

Best regards,

Doreen

KMCRRF's avatar
KMCRRF
2 years ago

Doreen_P 

 

Thanks Doreen, it is still coming up with the same error.

 

When I use the web app, it is coming up saying You are unable to invite users to use MYOB as your subscription appears to be inactive.

 

I have logged out and logged back in a number of times it is not fixing the issue

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