Forum Discussion

6203's avatar
6203
Experienced Cover User
2 years ago

Can't export reports to Excel

I am using AccountRight Plus AU 2022.11.0, on my desktop.   I cannot export my reports to Excel.   Any suggestions?  (Seems to be a fairly recent problem, as I could export not that long ago.)  ...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi 6203, 

     

    Looking at the error log I can see that you are experiencing the Microsoft.Office.Interop.Excel._Application error. 

     

    This type of error can be fixed by one one of the following:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi 6203, 

 

Thank you for your post. Can you please retrieve the diagnostic log of the AccountRight file after attempting to export to excel, if you open the error log can you see a Microsoft.Office.Interop.Excel._Application error ? If you can, Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

 

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

Please do let us know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • 6203's avatar
    6203
    Experienced Cover User
    2 years ago

    Thanks for your reply.

     

    Please excuse my ignorance, but I don't know how to read the error report.

     

    Does the report say what you were suggesting it might say?

     

    This is the error report:

     

    2023-01-30 15:52:22.7750,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Excel.ApplicationClass' to interface type 'Microsoft.Office.Interop.Excel._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000208D5-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
    at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Interop.Excel.ApplicationClass.get_Workbooks()
    at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName)

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi 6203, 

       

      Looking at the error log I can see that you are experiencing the Microsoft.Office.Interop.Excel._Application error. 

       

      This type of error can be fixed by one one of the following:

      Please do let us know how you go. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • 6203's avatar
        6203
        Experienced Cover User
        2 years ago

        Thanks for your prompt assistance on this matter.  Our IT person had to do a re-install of our MS Suite.

  • KB1971's avatar
    KB1971
    Contributing Cover User
    2 years ago

    Hi, we have recently moved to Office 365 and I am having the same problem. I cannot export to XLS.

    My log is below. 

    I access my file online, and had no problems with this last week, until the Office 365 migration.

    I have uninstalled and reinstalled AccountRight as per your advice to other user, but am still having the same problem.

    Please advise what to do now!  

    • Mike_James's avatar
      Mike_James
      Ultimate Cover User
      2 years ago

      Hi KB1971 , check these things:

      - Is your version of Office 32 bit? AccountRight cannot export to the 64 bit version.

      - After installing Office, have you reinstalled AccountRight? AccountRight should be the last program installed.

      - If yes to the above, then try a quick repair of Office. (Go to Control Panel, Programs and features, sort by installed date, select MS 365, select Change, follow the prompts to quick repair). Then open AccountRight again and try the export. 

      • KB1971's avatar
        KB1971
        Contributing Cover User
        2 years ago

        It is 64 bit, with Windows 10 Pro. I uninstalled AccountRight, then I went to MYOB and I re-downloaded the whole application. No idea what to do next! 

        It worked previously, it's only since they installed Office 365 this week that I have suddenly got an issue.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.