Forum Discussion

deb06's avatar
deb06
8 months ago

Exporting report to Excel

Have upgraded to 2024.2.1.3 but can't export to Excel. When selected it appears to process but doesn't open. Has anyone else had this problem and found a solution?
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi deb06, 

     

    Thanks for posting. 

     

    I appreciate your patience and apologize for the delay in our response. Your issue might be like one discussed in this other thread. I suggest you review your most recent diagnostic log to see if it matches the error log in the mentioned post. If it does, please follow the instructions there to resolve your issue.

     

    However, if your error log differs, kindly send us a copy of your latest diagnostic log. We will then investigate your issue further.

     

    Please reach out if you need more help.

     

    Thanks,
    Genreve

NSC-1's avatar
NSC-1
Contributing User
3 months ago

Hi, I'm having a similar issue as well, our IT team already unistalled/repair the office software however I'm still having the same issue, which is the report is not exporting to excel, but it does with other file format, also no error message coming out as well.

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