Forum Discussion

IR88

2 years ago

Payroll reports not exporting to excel

Im trying to export a payroll report to excel but it doesnt work. Nothing is happening

ive been able to produce the reports previously and nothing has changed with our computer system

Legion
2 years ago
Is it PC or Web?

Have you tried turning the PC off and on again.

Can you export to PDF or the other options?

If the others work and its just Excel is Excel installed?

Sometimes an application process can be running but not actually doing anything. When the application tries to launch it sees that its already active and does nothing. Shutting down the process and relauching the the application usually fixes that. Alternatively the good old turn it off and on again shuts down all the processes and everything starts up fresh when you turn the PC on. To see the processes active you can press Start Key + X and then select Task Manager.

Legion
Trusted User
2 years ago
Is it PC or Web?

Have you tried turning the PC off and on again.

Can you export to PDF or the other options?

If the others work and its just Excel is Excel installed?

Sometimes an application process can be running but not actually doing anything. When the application tries to launch it sees that its already active and does nothing. Shutting down the process and relauching the the application usually fixes that. Alternatively the good old turn it off and on again shuts down all the processes and everything starts up fresh when you turn the PC on. To see the processes active you can press Start Key + X and then select Task Manager.
- IR88
  2 years ago
  Thank you
  
  I restarted and it seems to be working now
  
  Not sure what went wrong
  
  But all good
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi IR88
    
    Thank you for letting us know. It's great to hear you got this resolved. Please don't hesitate to start a new post again or reach out to us if you need help in the future. We are more than happy to assist.
    
    Cheers,
    
    Princess
Princess_R
MYOB Moderator
2 years ago
Hi IR88

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

I addition to what Legion have posted, could you also try to clear your AccountRight cache.

Please let me know how you about this.

And thank you Legion for providing the detailed instructions to troubleshoot this issue.

Cheers,

Princess