Forum Discussion

KobusD's avatar
KobusD
Contributing User
11 days ago

Supplier Ledger not reflecting credit that was offset against invoice

Dear MYOB Community,

I have attached some diagrams to illustrate the issue I’m facing:

  1. The first diagram shows an invoice with a credit applied: $1,608.20 minus $740.64, resulting in $867.56.
  2. The second diagram is a snippet of the respective purchase journals.
  3. The third diagram is the Supplier Ledger Report, which does not reflect the credit correctly. Instead, the two amounts are added together, displaying $2,348.84 ($1,608.20 plus $740.64) in both the Debit and Credit columns.

The Supplier Ledger Report is the standard report found under ‘Purchases / Supplier’.

Could you please advise if we are setting off the credits incorrectly?

Thank you.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi KobusD,

     

    For each journal, the value should only appear in one column, either debit or credit. This issue is likely due to the linked account. I recommend recapping the transaction to see which accounts are involved in the purchase journal. You can do this by following the steps in this link (Recapping Transactions).

     

    If the issue persists and there are no errors after checking the recap, please create a support ticket from the My Account window for further troubleshooting.

     

    In the meantime, feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve