Forum Discussion

RichardT's avatar
RichardT
Contributing User
5 years ago

Bank Feeds not matching transactions

Hello,   I can't seem to be able to match transactions that I have earlier entered into MYOB with the amounts in the bank feed. When I go "Find" it doesn't show up eventhough all details are correc...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi RichardT 

     

    I can see that you have resolved your enquiry.

     

    Just thought I would add the key things what are used to ensure to that the necessary bank transaction is available for matching for bank feeds in AccountRight:

    • The AccountRight transaction has the same date and amount as the bank transaction
    • The bank account is the same one used to receive the feeds in on
    • The AccountRight transaction is not marked as cleared (is ticked) or reconciled in the Reconcile Accounts window.

    Generally, checking the Bank Register for the transaction ensuring that is the correct dates and amounts before seeing if the transaction appears in the Reconcile Accounts would be what I would doing to ensure that it is available for matching.

andrea_wr's avatar
andrea_wr
4 years ago

Hello,

 

I'm having the same issue as well. The payment that was processed matches the value of the electronic payment recorded in MYOB, same date, correct bank account. But still can't get the payment to match the electronic payment. 

 

Any tips would be great.

 

Thank You

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi andrea_wr 

     

    Assuming that the accounts, dates and amounts all match up I would be looking to see if the transaction is listed in the Reconcile Accounts window for that account. If it is listed, does it have a tick next to it? If so, then unticking that transaction should make it appear for matching. If that transaction is not listed but does appear in the Bank Register for that account it is likely that the transaction has already been reconciled in AccountRight. Hiding the bank feed transaction (right-click on the bank feed transaction and select Hide transaction) is the best way to deal with that feed.

    Should that transaction not appear in the Reconcile Account window, providing a screenshot of the below values would be recommended so we can investigate in more detial:

    • the bank feed transaction
    • the AccountRight transaction
    • A copy of the Bank Register Report for that transaction date with Reconciliation Date column added (Show/Hide Columns).
    • andrea_wr's avatar
      andrea_wr
      4 years ago

      Hi Steven,

       

      Unticking the transaction in the Reconcile Accounts list fixed the issue.

       

      Thank you! 

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