Forum Discussion

2 years ago

Reversed Pay Super transaction listed as a match transaction on bank feed

I was instructed by the software to reverse a super payment as there was an error (I beleve one of the funds had stopped accepting contributions).

I processed the reversal per the MYOB guide Reversing superannuation payments and succesfully made a new super payment that did not include the error causing contribution.

The reversed payment was never debited from our account, only the subsequent successful one was. However, I have noticed that in the transactions listed to be matched with items in the bank feed, the reversed Pay Super is listed there (as per attached screenshot).

Can you please advise how to remove this transaction as there never was a debit to our bank account so it cannot be matched, thank you.

match transaction

Pay Super

reverse

Leneth_A
2 years ago
Hi BlueSky100

Thanks for the update and the screenshot.

In this matter, if you reverse the super payment you will not be able to remove it, it will only add a negative amount. However, the transaction will be removed after you reconcile on the reconcile accounts.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

Sean_DC
Former Staff
2 years ago
Hi BlueSky100

Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.

You may click on the reference number to see the details of this transaction made. If you want to delete it, you will be able to see a delete option upon opening it. Here are some helpful Help Articles on deleting transactions depending on the type of transaction:

Delete an electronic pay

Delete a spend money

If you need further help, kindly give a few more details for me to check further. If you are not sure about this payment made, please contact your accountant for assistance as well.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
- BlueSky100
  2 years ago
  Hi Sean, thanks for your reply.
  
  Unfortunately when clicking the reference number it just opens up the reversed Super Payment (not a spend money transaction) which does not have the option to delete.
  
  Screenshot of the information that is shown after clicking the reference number FYI (noting the 'cancel' button simply takes me back to the 'Super Payments' page):
  - Leneth_A
    Former Staff
    2 years ago
    Hi BlueSky100
    
    Thanks for the update and the screenshot.
    
    In this matter, if you reverse the super payment you will not be able to remove it, it will only add a negative amount. However, the transaction will be removed after you reconcile on the reconcile accounts.
    
    Please let me know if you need further help.
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
    
    Cheers,
    Leneth