Forum Discussion

Pearlie's avatar
Pearlie
Contributing User
15 days ago

Bank Feeds not working

We have bank feeds working for all our accounts over the weekend, except one.  I can see that you did an update yesterday that may effect the bank feeds so am assuming this is why this is happening.  I have tried to 'Get bank transactions' numerous times today but nothing comes in but there are transactions from the weekend that I can see in our CBA account.  How do we get this fixed?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Pearlie,

     

    If only one of your bank feed accounts isn't working like the others, the issue is likely specific to that bank feed. I suggest creating a support ticket from the MyAccount window so our bank feed team can look into it. It's also a good idea to have screenshots ready in case the support team requests them via email.

     

    In the meantime, feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve