Forum Discussion

JaneyP's avatar
JaneyP
Contributing User
8 days ago

Customer Direct Debits

Can I upload a direct debit collection file from MYOB to import into my bank account to process direct debits from customers?

  • Isaiah_C's avatar
    Isaiah_C
    3 days ago

    Hi JaneyP,

     

    AccountRight does not support the direct debit processing feature or the ability to create a bank file for customer payments. Please see this post that is related to your concern, as it may provide additional context or tips for handling these types of payments effectively.

     

    Regards,

    Sai

  • JaneyP's avatar
    JaneyP
    Contributing User
    8 days ago

    Thanks Earl

    Are you able to send me a link to show me how I do that please.

    I am struggling to find information relating to this. 

    Cheers Jane

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 days ago

    Hi JaneyP,

    We currently support the generation of ABA files for direct debit transactions. However, we do not support the direct upload of these files to your bank for processing direct debits. You will need to manually upload the ABA file to your bank's system to process the direct debits from customers.

    Regards,
    Earl

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