Forum Discussion
Please see attached screenshot(s)
Note last 2 screenshots are from MYOB app online - same error and cannot save changes.
Hi nardinestokes,
Currently, we are aware of an issue where some customers cannot enter bank accounts beginning with "04" (04-xxxx-xxxxxx-xx). When they attempt to do so, they receive an error code stating "Bank Code entered is invalid." This issue is already under investigation, and our team is actively working on a fix. I've found your company file/serial number and marked your file as affected, so you'll be notified when this issue is resolved. For your reference, your case number is 02016535.
Regards,
Earl
- nardinestokes28 days agoContributing User
Thank you.
I did reach out on the help thing yesterday - pretty disappointing that other people have raised this 5+ months ago and still no resolution.- Princess_R28 days agoMYOB Moderator
Hi nardinestokes,
We totally understand how frustrating it is to have an issue linger for five months. Our developer teams are working on it, but it's a tough one, so we can't give an exact timeline for the fix. Thanks a bunch for your patience and understanding.
In the meantime, if you need anything else, feel free to start a new post.
Cheers,
MYOB
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