Forum Discussion
- Liz_AValued User
Hi AlistairB
I just tested my old v18 on an old client file and it confirmed. I had to use Administrator ID and I have the full installer for v18 that I use so I'm wondering whether there is something else going on. You may need to provide a bit more information or get the client to log in and confirm themselves before re-sending you the file so you have a bit of time to work on it........
Cheers
Liz
- Doreen_PMYOB Moderator
Hi AlistairB,
Thanks for your post.
Did you receive any error messages when accessing v18 files? If so, kindly provide us with a screenshot and more information describing the issue you're experiencing when viewing the files. This will help us a lot in assisting you further. Make sure to remove any sensitive information before posting in the Forum.
We're looking forward to your response.
Best regards,
Doreen