Missing bank transactions

I am missing a whole day of transactions for the 27 August 2024 there were 7 transactions on that day I can see them on my bank feed but they are all missing from the MYOB page so that means I cannot reconcile the payment made by my client that day.

Transactions on all other days before and after the 27th are fine, it cannot just be a delay so how do I get these transactions?

And I cannot get anyone on the phone to help and the online help is impossible to use

Maxine

I too am missing a whole day of transactions for the 27 August 2024 there were 7 transactions on that day I can see them on my bank feed but they are all missing from the MYOB page so that means I cannot reconcile the payment made by my client that day.

Transactions on all other days before and after the 27th are fine, it cannot just be a delay so how do I get these transactions?

And I cannot get anyone on the phone to help and the online help is impossible to use

How did you solve this problem??

Maxine

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I am also missing all entries from 28 September. Later ones have come through ok.

Has anyone had and reply from the support team? saying what Thay are going to do?

Here is my support team Reference number: 01934073 If any myob team member are watching these post

Hi Alphapack

Missing a day of transactions can be a bit frustrating. Here's what you can do:

1. Verify the transactions for September 27th on your online bank statement.
2. Ensure your bank feed is active by checking the status under Banking> Manage bank feeds.
3. If the transactions are there and your bank feed is active, but you still can't see them, it could be a delay.

You can also check out this helpful article about missing bank feed transactions for the guide. If you've done all these and still can't see the transactions, I recommend requesting support via my account at myob.com, as this may require further checking. Let me know if you have other queries!

Kind regards,
Shella