Missing bank transactions
I am missing a whole day of transaction from the bank link from September. September 27th is completely missed, how do I get these transactions imported? Thanks
Forum Discussion
Hi Alphapack
Missing a day of transactions can be a bit frustrating. Here's what you can do:
- Verify the transactions for September 27th on your online bank statement.
- Ensure your bank feed is active by checking the status under Banking> Manage bank feeds.
- If the transactions are there and your bank feed is active, but you still can't see them, it could be a delay.
You can also check out this helpful article about missing bank feed transactions for the guide. If you've done all these and still can't see the transactions, I recommend requesting support via my account at myob.com, as this may require further checking. Let me know if you have other queries!
Kind regards,
Shella
Thanks Shella but no joy. I seem unable to contact support as you suggest. I go to My Account, More, Support, Contact support and nothing happens other than the chat bot I've already tried. Help please.
This was my reply from the support team, everything is sorted now,
Hi ,
Thanks for your support request #01934073.
We have now sent the missing data dated on 28th of August 2024 to your file.
We'll close this request, but if this solution doesn't work or it's not what you're looking for, reply to this email to let us know. We'll be happy to try again.Thank you,
The MYOB Team
My problem has now been sorted too although I did not receive an email update advising that my support request had been actioned. All good - finally!
