Forum Discussion

4Gardens's avatar
4Gardens
Experienced User
11 months ago

Online payments

Online payments   I have just started to accept them   can anyone explain why the invoice is marked as paid when the customer payus and YET the funds have not yet appeared in my bank feeds?   i...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi 4Gardens, 

     

    Thanks for posting your concern. 

     

    I'm sorry to hear about your confusion. Generally, the bank feeds update a day late. If the invoice you created was marked closed on Sunday, the bank feed for that transaction would likely appear on Monday as a bulk for all Online Invoice Payment for that day.

     

    Let us know if you require any further assistance with this or if the payment has not appeared in the bank feeds until now. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi 4Gardens, 

 

Thanks for posting your concern. 

 

I'm sorry to hear about your confusion. Generally, the bank feeds update a day late. If the invoice you created was marked closed on Sunday, the bank feed for that transaction would likely appear on Monday as a bulk for all Online Invoice Payment for that day.

 

Let us know if you require any further assistance with this or if the payment has not appeared in the bank feeds until now. 

 

Thanks,
Genreve

  • 4Gardens's avatar
    4Gardens
    Experienced User
    11 months ago

    Thanks for your reponse

    the bank feeds are usually a day later but recently were 5 days late

     

    Makes it difficult to match it all up

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 months ago

      Hi 4Gardens, 

       

      Thank you for your response. 

       

      I'm glad you managed to work on this. I understand how the delays on bank feeds affect matching transactions. Hopefully, some optimization in the future will make it more manageable. 

       

      In the meantime, feel free to create a new thread in the forum if you require any other assistance. 

       

      Thanks,
      Genreve

       

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