Forum Discussion

sarahatscbk's avatar
sarahatscbk
2 months ago

Transactions missing from reconciliation page, but showing in bank register

My clients file has been reconcilled to 30/06/2023 and says there are no further transaction to todays date. However there are transactions in the bank feed (fully allocated) from 1/07/2023 to todays...
  • sarahatscbk's avatar
    sarahatscbk
    2 months ago

    Genreve_S 

    Its fixed itself! Couldnt tell you how but the reconcilliation page suddently appeared with multiple rec's to undo (even though i put it back to never) I undid all again and it fixed.


    Thanks

kirsten's avatar
kirsten
Experienced User
31 days ago

It is not fixed for me. I tried to get help with MOCA but it would not transfer me to a person. When I tried to select options in MOCA it threw me out.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    30 days ago

    Hi kirsten,

     

    If you're having trouble connecting to live chat support, no worries you can also submit a support request through MyAccount. Simply log in to your MyAccount, navigate to the support section, and submit your request there. Our team will get back to you as soon as possible.

     

    Regards,

    Sai

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